I have attempted to load Quicken 2016 Home & Business; the application installs without error, but fails to launch.
I can successfully load and run 2013 and prior versions, but have encountered this problem beginning with their 2014 version. I am not a developer, but have had some software and systems experience.
I have exhausted Intuit support and they do not to have the ability to pass this to anyone more advanced. If it at all possible I would like to resolve this without the shotgun approach of reloading the system.
Below is my system info, the windows application event log error messages and, and output from Windows Debugger.
My System Info:
OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Hewlett-Packard
System Model HP EliteBook 8560p
System Type x64-based PC
Processor Intel(R) Core(TM) i5-2520M CPU @ 2.50GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Hewlett-Packard 68SCF Ver. F.42, 7/15/2013
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
Time Zone Mountain Daylight Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.95 GB
Available Physical Memory 1.21 GB
Total Virtual Memory 7.90 GB
Available Virtual Memory 3.87 GB
Page File Space 3.95 GB
Page File C:\pagefile.sys
Windows Event Log:
Event 1026, .NET Runtime
Application: qw.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.BadImageFormatException
at QuickenWindow.SplashScreen..ctor()
at QuickenWindow.Program.ShowSplash()
at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()
Event 1000, Application Error
Faulting application name: qw.exe, version: 25.1.2.10, time stamp: 0x5640d978
Faulting module name: KERNELBASE.dll, version: 6.1.7601.23418, time stamp: 0x5708a7e4
Exception code: 0xe0434352
Fault offset: 0x0000c54f
Faulting process id: 0x2050
Faulting application start time: 0x01d1f3e8036cbbcf
Faulting application path: C:\Program Files (x86)\Quicken\qw.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 41f44549-5fdb-11e6-801a-463500000031
Microsoft (R) Windows Debugger Version 10.0.14321.1024 X86
Copyright (c) Microsoft Corporation. All rights reserved.
CommandLine: "C:\Program Files (x86)\Quicken\qw.exe"
Symbol search path is: srv*
Executable search path is:
ModLoad: 01370000 013e4000 qw.exe
ModLoad: 77cb0000 77e30000 ntdll.dll
ModLoad: 6df00000 6df4a000 C:\Windows\SysWOW64\MSCOREE.DLL
ModLoad: 76470000 76580000 C:\Windows\syswow64\KERNEL32.dll
ModLoad: 75f40000 75f87000 C:\Windows\syswow64\KERNELBASE.dll
(1ae4.1b80): Break instruction exception - code 80000003 (first chance)
eax=00000000 ebx=00000000 ecx=48910000 edx=000edcd8 esi=fffffffe edi=00000000
eip=77d417a4 esp=002ffaec ebp=002ffb18 iopl=0 nv up ei pl zr na pe nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246
ntdll!LdrpDoDebuggerBreak+0x2c:
77d417a4 cc int 3